Usage guide and notes

About the cas:pace official website

This site is a direct online shopping site operated by Kakurakukan Co., Ltd.

About Membership Registration and Benefits

We encourage you to sign up as a member, which gives you the following benefits:

You will receive a 10% off coupon when you link your LINE ID for the first time.
You will not need to enter your customer information next time.
You can check your order history.
You can register your favorite products and receive notifications when items are back in stock or in stock.
Birthday coupons will be sent out.
There are coupons and events exclusive to members.

You can register as a member for free here. Before registering, please be sure to read and agree to the Personal Information Protection Policy.

Confirmation and change of member information

Members can log in by entering their registered email address and password from My Page. From My Page, you can check and change your email address, address, and newsletter reception settings.

To check or change your password, click "Forgot your password?" on the login screen to reset it.

Register now

How to order

You can order on this site by following these steps:

Select the product and click "Add to Cart."

If you want to change the quantity in your cart and add other items, select "Continue Shopping".

If you are a registered member, please log in and your registration information will be automatically entered.

You can check the items you have added to your cart by clicking the "Cart" button at the top of the site.

Please note when ordering:

Some products are available in limited quantities. We apologize if they are out of stock.
The specifications and prices of the products listed may change without notice. Products may also be discontinued.
We do not accept orders for the purpose of resale.
Depending on your browser or device, the colors you see may differ from the actual product.

Regarding additional orders:

If you would like to purchase multiple items, we recommend placing a single payment order.
If you make multiple payments, you will be charged shipping and handling fees for each separate order.

Regarding order cancellation:

As our products are made to order, we generally do not accept cancellations. However, if you contact us by 10:00 a.m. the day after your order, we will respond to your request if you contact us through the inquiry form with the necessary information clearly stated. For details, please see the Q&A (Frequently Asked Questions) .

About payment:

The payment amount will be the displayed price (tax included) plus shipping and payment fees.

Regarding receipts:

If you would like a receipt, please contact us using the inquiry form. We will send you a receipt in PDF format.

Regarding delivery:

We mainly use Yamato Transport's Nekoposu delivery service. You can check the delivery status using the tracking number.
It takes at least 4 to 7 business days to ship your product. Please note that this may vary depending on order and production status.

Returns and Refunds:

Regarding returns, we do not generally accept returns due to customer convenience. In the case of defective products, please contact us within 5 days using the inquiry form. For refund procedures, please refer to [Procedure explanation] if you paid by credit card. For details, please see the Q&A (Frequently Asked Questions) .

FAQ:

If you have any questions, please check our Q&A (Frequently Asked Questions) .

100% peace of mind guarantee

At cas:pace, we put our customers' peace of mind and satisfaction first, and offer "15 days unconditional return/exchange" and "6 months free exchange" for all purchased products. If you have any questions or requests regarding our products, please feel free to contact us . For more information, please see our 100% Peace of Mind Guarantee page.

Learn more

What is cas:pace?

Cas:pace (shell space) means "space within a space" and is a fashion brand that was launched in May 2018.

Cas:Pace values diversity and genderlessness, and is committed to creating a casual lifestyle that can be shared with people. Our inspiration comes from unique digital accessories and creative lifestyle goods, and we are opening brick-and-mortar stores around the world with the concept of a groundbreaking smartphone case art space.

Learn more

inspiration in case.