15-day unconditional return/exchange
- After receiving the product, you can also return or exchange it for personal reasons such as changing the size, color, or if the product is different from what you expected!!!
- Within 15 days after receiving the product, you can return or exchange the product for your personal convenience (same model and color, limited to one time) through customer service . Please note that in this case, you will be responsible for the shipping costs.
- If you receive a defective product or a product different from what you ordered If the product you received is defective or different from what you ordered, you can return or exchange the product (same model and color, one time only) via customer service within 15 days.
- *If the product you wish to exchange is out of stock, please feel free to choose another product of the same price.
*If you wish to exchange or return an item, please contact us specifying which option you would like and attach photos of any defective parts or items that are different from the one you ordered.
*Please note that we cannot accept returns or exchanges in the following cases.
1) If we are unable to receive your return, 2) If the item is broken, or 3) If the item's tag or packaging is missing, etc.
6 months free exchange
For 100% customer satisfaction!
- A series of amazing services! You can exchange products within 15 days after receiving the product! cas:pace offers a six-month free exchange service!
- Cas:pace values customer experience and satisfaction. Currently, all cases on this EC site are eligible for a 6-month free exchange (same model and color, one-time exchange, shipping costs borne by the customer).
- Within six months other than the 15 days, you can use the free exchange service. You will be responsible for the shipping costs, and you can exchange the same model and color for free once through customer service .
- *If the product you wish to exchange is out of stock, please feel free to choose another product of the same price.
*If you would like to take advantage of the six-month free replacement service, please contact us specifying which option you would like and attaching the reason for the replacement and a photo of the product you are using (taken by yourself).
*Please note that we cannot accept returns or exchanges in the following cases.
1) When we cannot accept your return 2) When the item is broken 3) When the item tag or packaging is missing
品質不良ではない一般的な事例
流砂ケースの気泡が発生する原因と対処方法
▸ 原因
ケース内部に使用されている液体(植物油)は、
温度差や気圧変化により膨張・収縮する特性があります。
そのため、以下のような状況で気泡が現れることがあります:
- スマホを装着したまま充電しているとき
- 国際輸送などで気圧が大きく変化したとき
これらはリキッド構造における自然な物理現象です。
▸ 対処方法
- 充電中のケース使用はなるべく避けてください(気泡が大きく見えやすくなります)。
- 気泡が気になる場合は、ケースを数時間冷蔵庫で冷やすことで、温度が安定し、気泡が小さくなるまたは消えることがあります。
流砂ケースのパーツが動かなくなる原因と対処方法
▸ 原因
内部の液体の流れは不規則であるため、装飾パーツが一時的に重なり、動かなくなる場合があります。これはリキッドフロート仕様における正常な特性です。
▸ 対処方法
1)ケースをスマホから取り外す
2)中央部分を軽くトントンと叩きながらやさしく揺らす
※過度な力は破損につながるためご注意ください
3)振動によってパーツがほぐれ、徐々に元の位置に戻ります
操作手順が分かりやすい参考動画はこちら:
https://youtube.com/shorts/14JkDkOmn6U?si=AsGsK8EgCc7Av0mv
100% peace of mind guarantee
At cas:pace, we put our customers' peace of mind and satisfaction first, and offer "15 days unconditional return/exchange" and "6 months free exchange" for all purchased products. If you have any questions or requests regarding our products, please feel free to contact us . For more information, please see our 100% Peace of Mind Guarantee page.
What is cas:pace?
cas:pace (shell space) is a visual fashion brand from Tokyo.
We question the "ordinary" objects and designs that fill our daily lives, and propose mobile lifestyle goods that can be enjoyed as fashion items through story-telling visual expressions and a genderless worldview that respects diversity.
The "shell" in the brand name represents an independent space, a shelter that protects one's individuality,
We will deliver products that will accompany you in your daily life, embracing, expanding, and filled with potential.