FAQ

Cas:pace is a fashion brand that was launched in May 2018. Cas:pace is dedicated to the design and development of mobile accessories (mobile phone cases, iPad cases, Airpods cases), transforming mobile phone cases into fashion items that can express your style.
Cas:pace has already opened physical stores in several cities based on the concept of original digital art space, providing a shopping experience like an art exhibition, creating a new model of unprecedented and creative offline shopping in the mobile phone accessories industry.

Unlike small shops run by individuals or as a side job, cas:pace is a fashion brand founded in 2018, and has been loved by young people for the past 5 years. Cas:pace Co., Ltd. is a corporation that has already registered and obtained a business license in Japan. Please rest assured that our store is the official EC site of cas:pace.

Cas:pace, which opened its first offline brick-and-mortar store in 2020, has been opening more and more stores in major cities since 2021. Having overcome the COVID-19 pandemic, "cas:pace" appears to be doing well in each shopping mall.

Unfortunately, due to the nature of an online store, we are unable to reserve products.
Our inventory changes daily. Some products are out of stock and will not be restocked, so if you see something you like, be sure to buy it before it sells out.

Unfortunately, the system does not allow you to change the payment method.

We regret to inform you that we are unable to change the shipping address for orders for which payment has been completed.

Once an order is confirmed, it will be shipped within 5 days. However, if an order is confirmed by 4:00 PM, it may be shipped within 48 hours (only if the item is in stock).
*Please note that holidays and days when payments are made in the afternoon are not included in the shipping estimate, so please be sure to check holiday dates.

Unfortunately, we do not accept changes or cancellations after an order has been confirmed. Currently, all products on this EC site are eligible for 15 days of unconditional return and exchange (same model and color, limited to one time) and 6 months of free exchange (same model and color, limited to one time). You can return or exchange the product for your personal convenience by contacting customer service within 15 days of receiving the product. Please note that in this case, you will be responsible for the shipping costs. Also, cancellation is only possible before payment at a convenience store or bank transfer. If payment has not been made, the order will be automatically canceled at the payment deadline, so there is no need to contact us.

Cas:pace has warehouses both overseas and in Japan, and as soon as an order is received, we prepare the item to be shipped from a different warehouse (the warehouse from which the order is shipped is random).

It may take 5-20 days for your item to arrive after it has been shipped, and the shortest delivery time may vary depending on your delivery area and the items you order.

*The delivery estimate is only an estimate and may vary. *Due to the impact of the COVID-19 pandemic, delivery estimates may be delayed by 2-4 weeks.

The tracking number will be included in the shipping email, so please use that number to check. *Postal mail does not have a tracking number or a delivery date, so we cannot check it here.

Cas:pace values ​​customer experience and satisfaction. Currently, all products on this EC site are eligible for 15-day unconditional return and exchange (same model and color, one-time only) and 6-month free exchange (same model and color, one-time only). If you have purchased the wrong product, please contact customer service within 15 days of receiving the product. Please note that you will be responsible for the shipping costs for exchanges and returns due to personal reasons.

Cas:pace values ​​customer experience and satisfaction. Currently, all products on this EC site are eligible for 15-day unconditional return and exchange (same model and color, limited to one time) and 6-month free exchange (same model and color, limited to one time). We pay close attention to quality control and shipping, but in the unlikely event that the product is incorrect, damaged, dirty, or scratched, please contact customer service within 15 days of receiving the product. In the case of defective or missing products, we will exchange or return the product with a good product as soon as possible within 15 days at our expense. Please note that the customer will be responsible for the shipping costs otherwise.

Cas:pace values ​​customer experience and satisfaction. Currently, all products on this EC site are eligible for 15-day unconditional return and exchange (same model and color, one-time only), and 6-month free exchange (same model and color, one-time only, shipping costs borne by the customer). If the product is defective or missing within 15 days, we will exchange or return it as soon as possible with a good product at our expense. If the product is returned for personal reasons, the customer will be responsible for the shipping costs. Please note. Outside of the 15-day period, within six months, you can use the free exchange service. You will be responsible for the shipping costs, and you can exchange it for the same model and color, free of charge, once.

As a general rule, we ask that you return or exchange products in the same condition as when they were delivered.
Please note that items without tags or packaging will not be eligible for return or exchange.
If the product is damaged or defective, please contact customer service . We will immediately process an exchange or refund.

Cas:pace has four physical stores. Cas:pace Tokyo, the first store in Japan, is scheduled to open in Harajuku this year. For more information, please check here .
We carry many products that are not listed in our online shop, so please stop by if you are in the area.
For details about our physical stores, such as address and opening hours, please see the information page.

Due to differences in inventory management between our physical stores and online shop, we are unable to accept returns or exchanges of products purchased at our physical stores.
We apologize for the inconvenience, but please contact the store where you purchased the product.

Due to differences in inventory management between our physical stores and online shop, we are unable to accept returns or exchanges of products purchased online at our physical stores.
Please contact our online shop.