What is cas:pace?
cas:pace is a Tokyo-born visual fashion brand.
We look again at the objects and designs we take for granted, creating mobile and lifestyle accessories that tell stories and express individuality. Our world is inclusive, diverse and free from gender boundaries.
The “shell” in our name represents a space of your own—a shelter for who you are. Through products made for everyday life, we explore what a shell can hold, how it can expand and the possibilities within.
Is this the official cas:pace store?
Yes. This is the official online store of cas:pace, a fashion brand founded in 2018 and operated by 株式会社殼空間, a company registered in Japan.
We opened our first physical store in 2020 and have been expanding into major cities since 2021. Our stores continued to grow through the pandemic, bringing cas:pace to shopping destinations across the region.
Can you reserve an item for me?
We're unable to reserve items in our online store.
Stock changes daily, and some designs may not be restocked. If you find something you love, we recommend ordering before it sells out.
Can I change my payment method?
Unfortunately, our system doesn't allow the payment method to be changed after an order is placed.
I entered the wrong shipping address. What should I do?
Unfortunately, we can't change the shipping address once payment is complete. Please check your address carefully before paying.
When will my order ship?
We dispatch orders within 5 days of confirmation. In-stock items confirmed by 4pm may ship within 48 hours.
Closed days and days on which payment is received in the afternoon are not included in these estimates. Please check our closing days when placing your order.
Can I cancel an order that hasn't arrived yet?
We generally can't change or cancel confirmed orders. Our online purchases are covered by 14-day returns and exchanges and a 6-month quality guarantee, with one replacement in the same model and color. If an incorrect or faulty item arrives, please contact customer service and see our 100% peace-of-mind guarantee for details.
Orders paid by convenience-store prepayment or bank transfer can be cancelled before payment. Unpaid orders are cancelled automatically when the payment deadline passes; you don't need to contact us.
When will my order arrive?
We ship from warehouses in Japan and overseas. Orders are prepared at an available warehouse, and the shipping origin cannot be selected.
Delivery may take 5–20 days after dispatch, depending on the destination and the products ordered.
Delivery times are estimates and may vary. Pandemic-related disruptions may add approximately 2–4 weeks.
How can I track my order?
Your tracking number is included in your shipping confirmation email. Use it to check your parcel's progress.
Untracked postal services do not provide a tracking number or a guaranteed delivery date, so we cannot trace those shipments.
I ordered the wrong model or color. Can I exchange it?
Yes, exchanges are available if you ordered the wrong model or color. You will be responsible for return and replacement shipping costs. Please see our 100% peace-of-mind guarantee for full details.
What if my item is incorrect or damaged?
Our online purchases are covered by 14-day returns and exchanges and a 6-month quality guarantee, with one replacement in the same model and color. If your item is incorrect, damaged, stained or scratched, please contact customer service within 14 days of delivery.
For faulty or missing items reported within 14 days, we cover shipping for a return or replacement. After 14 days, shipping costs are your responsibility. Please see our 100% peace-of-mind guarantee for details.
Who pays the shipping costs for returns and exchanges?
Our online purchases are covered by 14-day returns and exchanges and a 6-month quality guarantee, with one replacement in the same model and color.
Within 14 days, we cover shipping for faulty or missing items. For change-of-mind returns or exchanges, you pay both return and replacement shipping. After 14 days and within 6 months, one replacement in the same model and color is available, with shipping paid by you. Please see our 100% peace-of-mind guarantee for details.
Can I return or exchange an item without its tags or packaging?
Items should normally be returned in the condition in which they arrived, with their tags and packaging.
Items without tags or packaging are not eligible for returns or exchanges. If your item is damaged or faulty, please contact customer service for advice.
Do you have physical stores where I can try the products?
cas:pace has four physical stores, including a store in Shibuya, Tokyo. Visit our store information page for addresses and opening hours.
Our stores also carry products not listed online. We'd love to see you when you're nearby.
Can I return an in-store purchase through the online store?
We can't process returns or refunds for in-store purchases online. Exchanges can be arranged, but return and replacement shipping costs are your responsibility unless the item is faulty. Please see our 100% peace-of-mind guarantee for details.
Can I return an online purchase to a physical store?
Our online and physical stores manage their inventory separately, so online purchases cannot be returned or exchanged in store.
Please contact our online customer service team for assistance.