If you are not satisfied with your purchase for any reason (including customer preference or product defects), please feel free to contact us within 14 days of receiving your item. We will be happy to arrange a free return or exchange.

How to request a return or exchange

If you wish to return or exchange an item, please provide the following:

• Please specify whether you would like a "refund" or an "exchange" when you contact us.
• A photo of your receipt (for in-store purchases) or your order number (for online purchases)
• A photo of the product
• If the item is defective, a photo of the defective area

Important Notes

1. For returns or exchanges due to customer preference, the customer is responsible for shipping costs.
2. Refunds for in-store purchases cannot be processed online. If a refund is needed, please visit the store where you made the purchase.
3. If you paid with a transportation IC card, refunds cannot be processed either online or in-store.
4. The return/exchange service is limited to one time per order.
5. Due to the inability to verify the authenticity of third-party payment information, only store-issued receipts are valid for in-store purchases.
6. For returns or exchanges other than defective products, the product must be in a resalable condition.
7. The appropriate course of action will be determined based on the specific situation.

To improve customer satisfaction, even if 14 days have passed, if any of the following defects occur within 6 months of purchase, we will replace the product with a new one.

Applicable defects (limited to the following cases)

• Liquid leakage
• Print defects/design peeling
• Detachment of parts

How to apply

If you wish to exchange the product, please contact us with the following:

• Photo of the defective part
• Receipt photo (for in-store purchases) or order number (for online purchases)

Important notes

1. Shipping costs will be borne by the customer.
2. The exchange service is limited to one time per order, and only exchanges for the same design and model are possible.
3. Since we cannot verify the authenticity of third-party payment information, only store-issued receipts are valid for in-store purchases.
4. The appropriate response will be determined based on the situation.

* Sale items are not eligible for the above after-sales service.

* Products other than cases and mobile batteries are only covered by the 14-day warranty.